About the GAC

GAC MOTOR Europe was registered in March 2024 in Amsterdam and is part of the Guangzhou Automobile Group. Our business covers all aspects of passenger car sales, marketing and aftersales services. We are dedicated to delivering quality work and exceptional customer service in all aspects of our business.

Guangzhou Automobile Group Co., Ltd. (abbreviated as GAC group, 6601238.SH，02238.HK), headquartered in Guangzhou City, is a large joint-stock automobile enterprise listed in both Hongkong and Shanghai Stock exchanges. At present, it has about 100,000 employees. Fortunate Global 500 ranked No.181. The main business covers seven major sectors: research and development, vehicle, parts, energy and ecology, internationalization, commerce and transportation, investment and finance. Sticking to independent innovation and joint venture cooperation, GAC group is now transforming itself with all its strength to a technology-based enterprise. Adhering to the enterprise concept of 'Humanity', Credibility, Creativity', GAC is committed to building a world-class company which wins customers’ trust, ensures staff's well-being, and meets social expectations.

We are currently looking for After-Sales Technical Service Engineer , the details Job responsibilities as below:

👤 Who You Are:

As part of the GAC Europe team, you will play a key role in building the after-sales technical support system across the European market. You will work closely with dealers, customers, and headquarters to ensure high-quality service delivery and strengthen brand trust.

You are a technically strong and customer-oriented professional with experience in automotive after-sales service. You are comfortable working in an international environment and capable of coordinating across multiple stakeholders.

You will be part of the Europe team and report to the After-Sales Management.

🎯 Key Responsibilities:

1. Technical Support & Repair Guidance

• Provide technical support to dealers within the assigned region, guiding them to diagnose and repair vehicles accurately and efficiently, and continuously improve first-time fix rates.

2. Warranty Management

• Review and process warranty claims submitted by dealers, including both vehicle warranty and after-sales parts warranty.

3. Market Quality Issue Management

• Monitor market quality issues and follow up on resolutions.

• Coordinate with headquarters when necessary to support investigations.

• Conduct on-site root cause analysis and guide dealers in resolving issues effectively.

• Safeguard brand reputation through proper issue handling.

4. Technical Training & Knowledge Sharing

• Deliver technical training to dealer technicians and organize technical exchange sessions to improve service capability.

5. Customer Technical Support

• Handle technical issues reported via hotline, roadside assistance, and remote systems.

• Support fast and effective resolution of customer vehicle issues.

• Communicate directly with customers when necessary to ensure proper handling.

6. Market Campaign Implementation (Including OTA)

• Collaborate with headquarters to implement market campaigns in compliance with local regulations.

• Support dealers in executing campaigns and achieving implementation targets.

7. Other Tasks

• Complete additional tasks assigned by management.

💼 What You Bring:

• Bachelor’s degree or above in Mechanical Engineering, Automotive Engineering, or related fields

• Minimum 3 years of experience in automotive after-sales or technical service (European experience preferred)

• Strong analytical, coordination, and project management skills

• Familiar with EU automotive regulations and service standards

• Fluent in English; additional European language(s) are a plus

• Customer-oriented mindset with strong communication skills

• Experience in handling customer complaints is preferred

• Knowledge of parts logistics, warehousing, and compliance is a plus

✨ What We Offer:

• An ambitious employer; we only want the best for you.

• A fast-growing international automotive brand with strong global backing.

• A fast career track like only a few other companies can match.

• A competitive salary and excellent bonus structure (above market); at GAC we strongly believe and live by ownership and meritocracy.

• Additional benefits according to local markets.

GAC Europe is based in Amsterdam, and we offer a highly competitive compensation and benefits package, along with an attractive welfare policy. Let me know if you'd like to learn more.

If you have any questions, you may always reach out via gaci_eu_gmo@gac-international.com.

Company website INTERNATIONAL | Where Craft Meets Technology

We are committed to creating a work environment of trust and respect for our employee, which we believe will motivate them to achieve their dreams together. Our employees and partners have always been relentless in their pursuit of excellence in the face of challenges. We are very proud of what we have achieved, and we are proud of our leadership. We hope you will give full play to your talents and help make GAC a world-class company.