About the GAC

GAC MOTOR Europe was registered in March 2024 in Amsterdam and is part of the Guangzhou Automobile Group. Our business covers all aspects of passenger car sales, marketing and aftersales services. We are dedicated to delivering quality work and exceptional customer service in all aspects of our business.

Guangzhou Automobile Group Co., Ltd. (abbreviated as GAC group, 6601238.SH，02238.HK), headquartered in Guangzhou City, is a large joint-stock automobile enterprise listed in both Hongkong and Shanghai Stock exchanges. At present, it has about 100,000 employees. Fortunate Global 500 ranked No.181. The main business covers seven major sectors: research and development, vehicle, parts, energy and ecology, internationalization, commerce and transportation, investment and finance. Sticking to independent innovation and joint venture cooperation, GAC group is now transforming itself with all its strength to a technology-based enterprise. Adhering to the enterprise concept of 'Humanity', Credibility, Creativity', GAC is committed to building a world-class company which wins customers’ trust, ensures staff's well-being, and meets social expectations.

We are currently looking for Spare Parts Manager, the details Job responsibilities as below:

👤 Who You Are:

🎯 Key Responsibilities:

• 【Order Shipment Tracking】 According to the order types, handle the parts orders submitted by distributors in a timely way, arrange the logistics and track, confirm the distributors to sign and receive the orders.
• 【Parts Fulfillment】 Regularly replenish parts from HQ to European warehouse, maintain a reasonable inventory level, ensure the fulfill rate and continuously improve. Ensure distributors 100% finish the TT payment before each order delivered. Supervise the operation of logistics service providers in European warehouse to provide an accurate, efficient and high quality parts logistics services. Manage the storage and transportation costs of warehouse, continuously carry out cost reduction and efficiency improvement. Manage the value chain of parts sales, ensure the prices of spare parts are competitive and have a reasonable revenue for Europe B.V.;
• 【Parts Training and On-site Coach】 Provide training on parts business and system usage to distributors, conduct on-site coach, ensure the parts business of distributors complies with GAC standards and continuously improve.
• 【Parts Consultation Reply】 Promptly reply parts business inquiries raised by distributors or coordinate with HQ to resole some parts business issues.
• 【Handling Parts Complaints】 Handle parts complaints from various platforms, including: 400 hotline, social media, etc., and coordinate internal and external resources to follow up and solve problems, maintain the brand image and prevent complaints from escalating.
• 【Parts Arrival Claim】 Handling claim applications of parts arrival from distributors, conduct investigations, make compensation according to the procedure that fall under GAC's responsibility. Further pursue compensation of the claim from the responsible parties.
• 【Local Procurement and Supply】 Follow the procurement rules, promote local procurement and supply of relevant parts that meet regulatory requirements and with good quality.
• 【Parts System Develop】 Propose the improvement of parts business system, and follow up the development and launch.
• 【Asset Security and Operational Safety】 Ensure the asset security and warehouse operational safety in European warehouse.
• Complete other tasks assigned by the company and superiors.

💼 What You Bring:

• Minimum 3 years or above of experience in after-sales service field of automotive industry is preferred; Those with experience in spare parts business management in automotive brands are preferred, especially those with experience in spare parts business management in European subsidiary of automotive brands.
• Those who understand the warehousing operation, logistics transportation, EU certification and relevant regulatory requirements of spare parts will be given priority.
• Have the ability to communicate with customers in the way they are accustomed to. Those with experience in handling customer complaints will be given priority.
• Good command of English in listening, speaking, reading, and writing, able to use English as a working language, and capable of smooth communication with European partners.

✨ What We Offer:

• An ambitious employer; we only want the best for you.
• A fast career track like only few other companies can match.
• A competitive salary and excellent bonus structure (above market); at GAC we strongly believe and live by ownership and meritocracy.
• Additional benefits such as Commuting Allowance, Lunch Allowance & communication allowance reimbursements.
• 30 days annual leaves+ Good Friday+ Public holidays.

GAC Europe is based in Amsterdam, and we offer a highly competitive compensation and benefits package, along with an attractive welfare policy. Let me know if you'd like to learn more.

If you have any questions, you may always reach out via gaci_eu_gmo@gac-international.com.

Company website INTERNATIONAL | Where Craft Meets Technology

We are committed to creating a work environment of trust and respect for our employee, which we believe will motivate them to achieve their dreams together. Our employees and partners have always been relentless in their pursuit of excellence in the face of challenges. We are very proud of what we have achieved, and we are proud of our leadership. We hope you will give full play to your talents and help make GAC a world-class company.